SupportBot

AI support agent for groups and private chats

Imports your full chat history, extracts solved problems, indexes docs, and answers new questions with sources.

Works with
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What you get

Case MiningAutomatically extracts solved problems into structured cases
Smart AnswersRAG with source links — cases, your docs, the web
Multimodal & DocsText, photos, voice, video, scanned PDFs, Word, Excel, Google Docs
Live Inbox & EscalationBot @mentions admins when unsure — they can reply from one inbox
Agent ActionsBot calls your APIs — parcels, orders, status checks
API & Web WidgetChat on your site or call the bot from your code — same brain
Phone BotReal number, voice AI, warm-transfer to a human
Custom BrandingLogo, name, widget — drop a URL and we generate it

How it works

1Add a chat for each channel

Each chat is one channel — messenger group, DM, web widget, phone number, or your API. Drag and drop chats together to share a knowledge base.

CHATS
Printing support
2341842
Pricing & checkout
56412
#api-help
481124
2Connect your knowledge

The bot learns from new messages automatically. Connect Google Docs, upload PDFs / Word / Excel, register Agent Actions to call your APIs.

  • ✓Processing message history
  • ✓Building knowledge base
Import Complete
2,847
messages
265
cases
Documents
Setup GuideFAQVPN Policy+ Add file
3It answers with sources

On every question, the bot searches cases, your docs, and the web — and calls your Agent Actions when relevant. Replies with a source link. Asks an admin when unsure.

Support Group
M
Maria
Can't connect to VPN from home, says "connection timed out"
S
SupportBot
Check if your ISP is blocking port 1194. Try switching the protocol from UDP to TCP in your client settings.supportbot.info/case/a1b2c3
D
Denis
How do I reset the admin panel password?
S
SupportBot
Possibly via login page → "Forgot password", but I'm not sure. @Alex, can you confirm?
A
Alex Admin
Login page → "Forgot password" → enter your email. The reset link arrives within 5 minutes.
A
Andrew
How do I add the office printer to my Windows 10 laptop?
S
SupportBot
Open Settings → Devices → Printers & scanners → Add a printer. The office printer will appear in the list within 30 seconds if you're on the office network.docs.google.com/d/1Rc5CfvfZvSDg63 (Section: Adding a Printer to Windows 10)
4Knowledge base grows on its own

Every solved problem becomes a searchable case. All your connected docs re-index every 10 minutes.

Knowledge Base
VPN connection timed out — switch UDP to TCPsolvedApr 8Printer error E-04 after cartridge replacementsolvedApr 7Admin panel password resetsolvedApr 62FA setup for new employeesrecommendationApr 5
Learn more →

Simple pricing. No surprises.

Free

Try it for free

$0

  • 1 active chat
  • 3 bot responses/day
  • 3 documents
  • 1 ingestion/mo
  • Direct messages
  • All messengers
Popular

Pro

For growing communities

$39/mo

  • 3 active chats
  • 20 bot responses/day
  • 20 documents
  • 5 ingestions/mo
  • Direct messages
  • Up to 5 Agent Actions
  • Developer API
  • All messengers
7-day free trial

Business

For larger teams

$99/mo

  • Unlimited active chats
  • 200 bot responses/day
  • 100 documents
  • 20 ingestions/mo
  • Direct messages
  • Unlimited Agent Actions
  • Developer API
  • Phone bot (500 min/mo)
  • 5 phone numbers
  • Custom bot account & icon
  • All messengers

Everyone gets 7 days of Business for free. No card required.

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